Refund Policy
In Yael Mode We strive to provide our customers with excellent service and an enjoyable shopping experience.
Our returns and refunds policy has been carefully formulated to ensure the maximum satisfaction of our customers, subject to the following conditions.
Please carefully read the guidelines below regarding returns and refunds.
Full return guarantee on new products
We offer Full return guarantee On all new products – except products purchased as part of a sale or discount.
Products sold at a discount are not included in this policy.
No refunds on products on sale
Products purchased during a sale or discount are not entitled to a refund .
These purchases are considered final and cannot be canceled or exchanged – even in the case of an incorrect size.
Return costs
The customer is responsible for shipping costs when returning a product.
Yael Mode does not refund shipping costs and is not responsible for any expenses that may be incurred during the return process.
For more information, please see our general terms and conditions.
Deadline for submitting a return request
The return request must be reported within 30 days From the date of receipt of the product.
After this date, we will not be able to accept returns.
Please ensure that the application is submitted on time to be eligible for a refund.
Replacing products on sale
Products purchased on sale They are not exchangeable , even in the event of an incorrect size.
We recommend that you carefully check the size chart before making your purchase.
Full warranty on defective products
Yael Mode offers Full warranty For any defective product.
If an ordered product is found to have a manufacturing defect, it can be returned for a full refund or replacement - at the customer's choice.
Return process
To begin the return process, send an email to:
📧 info@yael-telaviv.com
After your request is approved, you will receive detailed instructions for completing the return process.
Return form required
Returns cannot be processed without a completed return form.
Please ensure that this form is included in the package so that we can process your request quickly and efficiently.
Summary
Yael Mode is committed to the satisfaction of its customers.
By adhering to our returns and refunds policy, we ensure that the entire return process is carried out in a fair, efficient and transparent manner.
If you have any further questions or comments, please feel free to contact us at any time:
📧 info@yael-fashion.com
